Convenience Banking

Mercantil Bank offers a variety of banking services with the goal of making your banking more convenient.

Mercantil Bank’s Bill Payment service offers you the convenience of knowing that your personal bills, whether generated at home or abroad, are paid according to your wishes. Your signature is all that is required when you authorize Mercantil Bank to pay your personal bills by charging your savings, checking or money market account.

What happens when your PC is down or not available, when your stuck in traffic or out of town? With Mercantil Bank’s 24-hour telephone information service, you can access information about your account 24 hours a day, 7 days a week. All the information you need is as close as your phone or cell phone. With Mercantil Bank’s Telephone Banking system, you’ll be able to inquire about the status of your accounts including:

  • Current and available balances
  • Last seven debits/checks
  • Last four deposits
  • Dollar amount and date paid on a specific check or debit card transactions.
  • Year-to-date and prior year interest earned and paid
  • TD balances and maturity dates.

You’ll also be able to make transfers between linked accounts, verify funds availability on a check, check on the Mercantil Bank ATM location nearest you, and request faxed statements for a nominal charge. By simply dialing (305) 629-1212 or toll free from Venezuela by dialing 0-800-100-2600. Customer Service Representatives are available when you call between the hours of 7:00 a.m and 12 midnight, Monday through Sunday EST.

Do you keep important documents like your passport stuffed in a drawer? What about valuable jewelry, stock certificates, deeds, and titles? Irreplaceable family photos? We can think of a dozen reasons why you should have a safe deposit box.

Mercantil Bank offers safe deposit boxes in a range of sizes to suit your needs. So you can keep anything of value where you know it will be safe and secure. Protected against the threat of theft, fire, and other perils such as hurricanes. And when you know your most precious possessions are locked safely away in our vault, you can enjoy something else that’s precious peace of mind.

By simply providing us with written instructions to debit your account you can send funds electronically to any financial institution anywhere in the world, either in US dollars or any other currency.

Through arrangements with our affiliates in Venezuela and Colombia, you can rapidly obtain Bolivares or Pesos by authorizing us to debit your Mercantil Bank account.

Safer than cash, our cashier’s checks can give you the advantage and guarantee to make payment to third parties.

If for confidentiality reasons you desire to have your statement of account and correspondence held at the bank until you can personally retrieve it, our Hold Mail Service is for you.

In our commitment to be an excellent provider of quality service, our international customers from Venezuela and Colombia are provided with the convenience of an overnight courier service for correspondence sent to us. In Venezuela you can simply drop off your documents at any of our Banco Mercantil offices or utilize one of ZOOM’s 54 mail distribution offices throughout the country. In Colombia, you can drop off your documents at any one of Banco Mercantil’s offices.

If you receive a check drawn on a foreign bank, Mercantil Bank can process this item for you and deposit the proceeds to your account when it is paid.