Security Center

Protecting your accounts and keeping your personal information secure is one of our most important responsibilities. At Mercantil Bank, we continually upgrade safeguard technology to ensure your banking transactions are conducted with maximum confidentiality and protection. We hope that you take advantage of these helpful tools, tips and resources to reduce your risk of becoming a victim of fraud and identity theft.

Mercantil Bank takes the following precautions to ensure that your personal information is safeguarded and your identity is protected:

  • We use safeguard technology to protect your transactions and data
  • We partner with law enforcement agencies
  • We employ strong security standards and fraud detection software
  • We are committed to principles and guidelines described in our Privacy Statement
  • We take proactive steps to assure strong compliance with the law
  • We protect the confidentiality of your data through a Secure Message e-mail platform
  • We require our employees to adhere to a Code of Ethics, which provides the highest legal and ethical standards and require them to take Identity Theft and Security training in order to ensure the confidentiality of your information

Important Contact Information

Report Credit Card loss, theft or fraud to:

      Toll free at:  1-866-208-6610
      Toll free from Venezuela:  0-800-100-3184
      From any other locations:  305-717-1919

Report ATM Card, Debit Card, or Check loss, theft or fraud to:

      Toll free at:  1-888-629-0810
      Toll free from Venezuela:  0-800-100-2600
      From any other locations:  305-629-1212


Or visit one of our
Banking Centers


Equifax:  1-800-525-6285
Experian:  1-888-EXPERIAN (397-3742)
TransUnion:  1-800-680-7289


Federal Trade Commission:  1-877-ID-THEFT (438-4338)
Social Security Administration:  1-800-269-0271