Mercantil Bank’s Customer Support Team is available by phone, email or mail:

 

imgCustomer Call Centers

Toll free: 1-888-629-0810

Toll free from Venezuela: 0-800-100-2600

Tel.: (305) 629-1212

  • Monday – Friday      7 a.m. – 8 p.m.  (Eastern Time)
  • Saturday                   8 a.m. –   5 p.m. (Eastern Time)

24/7 (Automated Telephone
Banking Service)

 

imgOnline and Mobile Banking Support Call Center

Toll free: 1-866-806-8125

Telephone calls from any other locations: (305) 629-1260

Toll free from Venezuela: 0-800-100-5469

  • Monday – Friday      7 a.m. – 8 p.m.  (Eastern Time)
  • Saturday                   8 a.m. –   5 p.m. (Eastern Time)

 

imgOnline Bill Pay Support

Toll free: 1-888-918-7635

Toll free from Venezuela: 0-800-100-2027

Telephone calls from any other location: 1-727-299-2500

Hours: 24 hours a day, 7 days a week

 

imgCredit Card Call Center
Toll free: 1-866-208-6610

Telephone calls from any other location: (305) 717-1919

Toll free from Venezuela: 0-800-100-3184

Hours: 24 hours a day, 7 days a week

 

imgMain Telephone Numbers
Tel.: (305) 629-1200

Toll free: 1-888-711-4294

Hours:

  • Monday – Friday      7 a.m. – 8 p.m.  (Eastern Time)
  • Saturday                   8 a.m. –   5 p.m. (Eastern Time)

 

imgEmail Us

Important notice regarding sensitive data through non-secure email:

To safeguard the privacy of your personal information, we recommend that you refrain from sending any confidential or private information via email to Mercantil Bank. We will never ask you to send confidential information to us via email, such as your login ID, account numbers or social security number. If you need to send us a message that contains confidential information, please do so through our online banking secure message service by logging into your online banking account and selecting Send Message from the Alerts & Messages drop-down menu located under the Home tab.

If you do not have a online banking account, or if you have a general question and would like to send us an email, please email us at: questions@mercantilcb.com.

 

imgWrite to Us

Existing Residential Mortgages
Notice of error and/or requests for information must be sent to:

Mercantil Bank N.A.
P.O. Box 226555
Miami, FL 33222-6555

In your letter, please include the following:

Your name and mortgage loan number

Details about the error(s) you believe have taken place or details about the specific type of information you are requesting from us about your mortgage.

NOTE: Only correspondence related to the servicing of your home loan will be covered through this process.

Existing Home Equity Lines of Credit

Please refer to your monthly statement for information of where to submit correspondence and/or errors related to home equity lines of credit.

Existing Home Equity Lines of Credit

Please refer to your monthly statement for information of where to submit correspondence and/or errors related to home equity lines of credit.

Lost or Stolen ATM or Debit Cards

To report a lost or stolen ATM or Debit Card, please contact us at our Customer Call Center toll free at 1-888-629-0810, toll free from Venezuela at 0-800-100-2600, from any other location at 305-629-1212 / 305-629-1200, or visit one of our Banking Center nearest you, or write to us at:

Mercantil Bank, N.A.
Operations Department
12496 NW 25 Street
Miami, FL 33182

Important Information regarding Mercantil Bank’s:

ABA Routing Number:  067010509

SWIFT Code: MNBMUS33

 

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