Welcome to Remote Deposit

Now, you have the quickest way to make deposits direct from your business to Mercantil Bank. Use the guide below to get started:

CHECK TO BE SURE YOU HAVE ALL THE HARDWARE AND ACCESSORIES

1.ScannerModels may vary   2. Power Cable   3. Power Cord
 4. USB Cable   5. Inkjet Cartridge 6. Scanner Easy Installation Guide included with your Scanner
BE SURE YOUR SYSTEM MEETS THE MINIMUM REQUIREMENTS

The computer(s) you plan to use with Remote Deposit should meet the minimum requirements below for optimal performance. Remote Deposit will not run on Macintosh computers and operating systems.*

Operating System:
o Microsoft Vista All Versions – 32 and 64 bit
o Microsoft Windows 7 All Versions – 32 and 64 bit
o Microsoft Windows 8 All Versions – 64 bit
o Microsoft Windows 8.1 All Versions – 64 bit
Web Browser: Internet Explore 8.0, 9.0, 10 or 11
Software:
Adobe Reader 5.0 or higher, up to version 11
WinZip – version 9.0 or above
.Net Framework 2.0 (Minimum Required)
Memory: 512MB. Vista (only) 1GB
Resolution: 1024 x 768 resolution
Free Hard Drive Space: 200MB
Port: 1 USB 2.0 port
Internet Service: High-speed cable or DSL
  • If your system does not meet the minimum software requirements, please download the required software by clicking on the links below:
Adobe® Reader® X (10.1.1) Click to Download
Microsoft® .NET 1.1 Click to Download
Microsoft® .NET 1.1 SP 1 Click to Download
Microsoft® .NET 2.0 including .NET 2.0 SP 2 Click to Download (Choose the third option)
  • * Computer Authorization
  • Before installing Remote Deposit, be sure you have permission from your computer
    administrator to download software and ActiveX controls.
GATHER YOUR REMOTE DEPOSIT ACCESS INFORMATION

Your Mercantil Bank personal banker will provide you
with the following access information.
Remote Deposit URL Access https://remotedeposit.mercantilcb.com
Login name
Unique to each company’s user
Access CodeUnique to each company’s URL access
Password*Unique to each company Activation KeyUnique to every computer
* Must be 8-15 characters with at least one letter, one number and one special character.
Password cannot match login name.
TEST COMPUTER CONFIGURATION

If you have a non-standard network configuration, have your System Administrator click
the“Advanced Network Configuration”button at the bottom of the screen and repeat
the test after typing in your configuration.
Open Internet Explorer.
Enter https://remotedeposit.mercantilcb.com in the address bar and click the “Enter” key.
Click on the “System Requirements Test” link at the bottom of the screen.

Select the “Run” button and follow the onscreen prompts.If your system displays “pass”, proceed to “Activate Computer” step.NOTE: If your system displays “Warn” or “Fail”, contact your System Administrator.

A “Warn” message indicates that configuration is below minimum standards and WebDDL® may not perform optimally.A “Fail” message indicates that configuration will not support WebDDL® ; system should be upgraded before continuing with installation.
SET UP INTERNET EXPLORER

Open Internet Explorer.
Click the “Tools” button in the menu at the top
of the screen and select “Internet Options”.
Click the “Security” tab.
Select “Trusted Sites” and click the “Sites” button.
Type https://remotedeposit.mercantilcb.com in “Add this Web site to the zone” field and click
the “Add” button.
Click the “OK” button.
We recommend that these steps of the Internet Explorer
set up be handled by your System Administrator
While still in the “Security” tab,
click “Custom Level”.
Under Run components not signed
with Authenticode, select “Enable”.
Under ActiveX controls and plug-ins,
select “Enable”.
Click the “OK” button.
Select the “Advanced” tab.
Uncheck the “Do Not Save Encrypted
Pages to Disk”
selection.
Click the “OK” button.
SET UP SECURITY

Your Mercantil Bank personal banker will provide you
with the following access information.

Open Internet Explorer.
Enter https://remotedeposit.mercantilcb.com in the address bar and click the “Enter” key
Click on the “Help With Security Setup” link.
Click on the “Download” link.
Select the “Run” button and follow the
on-screen instructions.
Click the “Close” button.
ACTIVATE COMPUTER

Open Internet Explorer.
Enter https://remotedeposit.mercantilcb.com in the address bar and click the “Enter” key
Click on the “Activate Computer” button at the bottom of the screen.
Type your Activation Key in the field and click “Submit”.
Upon successful completion of activation, click “Close”.
ASSIGN OR CHANGE USERS ROLES

Log on to Remote Deposit.
Click on “Configuration” from left navigation.
Select a user from the drop down menu.
Select role(s) for the user.
In the User Tasks menu, select “Remote Capture”
Click on the “Edit Access Rights” button.
Select “Locations and Accounts”
for administrative user access.
Click “OK”.
SET UP YOUR SCANNER

DO NOT PLUG YOUR SCANNER INTO A POWER SOURCE OR COMPUTER
UNTIL THE SET UP INSTRUCTIONS ADVISE YOU DO TO SO.
Identify the power outlet where you plan to plug in your scanner.
Identify the area where you plan to set up your scanner. It should be at least
6 inches away from any electrical device, such as a computer monitor,
fax machine or cordless phone.Refer to the Easy Installation Guide included with your scanner to set up
your scanner. Or, go online to view or download the installation guide or
set up demonstration video.

Click “Support” button from the top menu bar
Select “Video Training” and click on your model type (either TS240-50 or CX30-IJ)
Click on the “Setup” activities video link

 

INSTALL SCANNER DRIVER

DO NOT PLUG YOUR SCANNER INTO A POWER SOURCE OR COMPUTER
UNTIL THE SET UP INSTRUCTIONS ADVISE YOU DO TO SO.
Identify the power outlet where you plan to plug in your scanner.
Identify the area where you plan to set up your scanner. It should be at least
6 inches away from any electrical device, such as a computer monitor,
fax machine or cordless phone.Refer to the Easy Installation Guide included with your scanner to set up
your scanner. Or, go online to view or download the installation guide or
set up demonstration video.

Open Internet Explorer.
Log on to Remote Deposit.
Select “Installation” from the menu.
Choose your scanner type.
Click “Install” and follow the computer prompts.
Once install is complete, close Internet Explorer to save the configurations.
Connect scanner to PC using USB cable and turn on scanner.
Verify the successful installation of the scanner drivers.
1. Locate the My Computer icon on your computer. It may be on your desktop
or you may access it from the Start menu on your desktop.2. Right-click on the My Computer icon.3. Select “Manage”.4. Select “Device Manager”.5. Expand “Universal Serial Bus Controllers” by clicking on the “+”.6. Verify that Scanner lists as a USB device.7. (For Windows XP Users Only)

a. Right-click on “USB Root Hub”.b. Select “Properties”.c. Select the “Power Management” tab.d. Uncheck the checkbox for “Allow the computer to turn off
this device to save power”
.e. Click the “OK” button.

 

CARING FOR YOUR SCANNER

It’s important that you visually inspect your scanner on a regular basis
to ensure the quality of scanned images and perform routine maintenance.
This includes spraying your scanner with compressed air on a regular basis
to eliminate dust and fragmented paper.
Find detailed instructions on how to maintain your scanner online.

1. Go to www.digitalcheck.com2. Click “Support” button from the top menu bar3. Select “Video Training” and click on your model type
(either TS240-50 or CX30-IJ)4. Click on the “Maintenance” activities video link